Visible coverage
Each product will show its specific terms before purchase.
FASE NUEVE Warranty
If something fails, you should know exactly what comes next.
Review your product coverage, understand the process and find the right channel for help.
Specific coverage is shown on the product page, the order and the applicable terms.
Documented request
The request can be linked to the product, order and supporting evidence.
Traceable process
The goal is for you to always know the status and the next step.
Human support
There should always be a channel to speak with FASE NUEVE.
How it works
A warranty should not be a maze.
Five stages. You should always know where your request stands and what comes next.
- 01
Report
Tell us what is happening with the product and share the information you have available.
- 02
We verify
We identify the product, purchase, coverage and the information needed to continue.
- 03
Assessment
The cause and the appropriate process are determined for the request.
- 04
Resolution
We clearly communicate the applicable resolution and the necessary steps.
- 05
Closure
The request closes with a record of the process and the response provided.
What do I need?
To help you faster.
Prepare the information you have. If you already have an order number, include it so we can identify the purchase faster.
Product
Brand, model or reference to identify the device accurately.
Order
Order number when available.
Serial number
Serial number, IMEI or another identifier when the product has one.
What happened
A clear description of the issue and, when useful, photos or video.
The process does not depend solely on presenting a paper invoice.Share only the information needed to identify the purchase and product.
Coverage by product
Not all technology has the same coverage.
Duration, responsible party and terms may vary by product, manufacturer and sales channel. FASE NUEVE should therefore show this information before purchase.
Choose the right path
Warranty, exchange or return?
Not every issue means the same thing. Start with the route that best describes your situation.
The product has a fault.
There is an issue related to quality, operation or the applicable product terms.
View warranty →You want to review commercial terms.
Review the appropriate route for exchange, return or withdrawal conditions when applicable.
View exchanges and returns →You may need help using it.
The product may not be damaged. We can help with setup, installation or use.
Go to support →Possible outcomes
What may happen with my request?
The response depends on the assessment and applicable terms. We do not promise a specific outcome before reviewing the request.
Review / assessment
The product, available information and reported situation are reviewed.
Repair
It may be an option when appropriate for the request and coverage.
Replacement
It may apply when appropriate according to the assessment and applicable terms.
Refund / return
It may apply when legally or contractually appropriate.
Available through your F9 account
Track your warranty request.
Digital tracking is available in F9 Account. Sign in, choose an approved order and open a warranty case for the corresponding product.
F9 Account keeps the request linked to the order and product. Open or track warranty →
Request receivedStatus
VerificationStatus
AssessmentStatus
ResolutionStatus
ClosedStatus
FASE NUEVE does more than help you choose technology. It should also explain what happens after you buy it.
Quick answers
Warranty questions.
The product page and order should show the responsible party, duration, terms and channel for that reference.
Human support
Not sure where to start?
Tell us what happened. We will help you identify the right path without making you search through ten pages.
